Troubleshooting Missing Tokens
If your $VISA tokens don’t show up after a purchase, claim, or airdrop—don’t worry. This guide walks you through checking your wallet, adding the token manually, verifying transactions, and contacting
If your VISA tokens don’t show up immediately after purchase or staking, don’t panic — most issues are minor and easily resolved.
Step 1: Confirm the Transaction
Check your wallet or blockchain explorer ( BscScan) to ensure the transaction was successful. Look for:
“Success” status
Correct wallet address
Matching token amount
Step 2: Add the Token Manually
If the transaction succeeded but tokens aren’t visible:
Go to your wallet's "Add Token" section
Paste the official VISA contract address
Confirm the token name, symbol, and decimals (Full details available at https://visachain.net/help-center/official-token-contract)
Step 3: Check the Correct Network
Make sure your wallet is set to the same network used for purchase ( BNB Chain.)
Step 4: Staked Tokens Don’t Show in Wallet
If you staked your VISA tokens, they are now locked in the smart contract — and won’t appear in your wallet balance. Use the staking dashboard to view your position and rewards.
Still Need Help?
If you've confirmed everything above and still have issues, contact verified support at:
Always verify links. Never share your private keys or seed phrase — no legitimate support member will ever ask.
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